Good service, disappointing new app

The last app was so much better, it had the option to edit and put separate comments on every individual item in the order. For example if I wanted no cheese on the sandwich and extra sauce with my nuggets, I would put each comment next to each item. But now it only gives you the option to put one comment on the whole order. And they also made it very difficult and annoying if you want to cancel an order you have to contact a customer service representative, while in the old app you can just click cancel order. The update for the app made the appearance better but practicality much much worse. And the same applies to their website otlob.com with its update.

Mo_eladl about Otlob - Online food delivery, v4.5